Terms Handbook: The Rules of Your Account

MadSlots Editorial Team

Who may play

You must be 18 or over to open an account, and you may hold one account only. We may ask you to prove your age and identity at any time.

The welcome pack

The pack is up to 400% up to £15,000 plus 300 free spins on Big Bass Splash, claimed with your first deposit of £10 or more. Wagering of 30x applies. Each free spin is valued at the game's minimum stake, spins that are not used expire, and winnings from them stay in the bonus balance until the wagering is cleared.

Maximum bet and excluded games

The cashier shows the maximum bet and the list of excluded games before you confirm a deposit. Bets above the maximum, or play on excluded games, may void the bonus and any winnings from it.

The no-deposit route

Where a no-deposit route is available, withdrawable winnings are capped at £10 and 30x wagering applies. Read its own terms before you use it.

Verification and withdrawals

We normally ask for an ID document and proof of address at your first withdrawal. Payouts are handled by method tier, and money returns to the method you used where possible. Withdrawals may be held until verification is complete.

Other promotions

Every promotion states its own dates and wagering with the offer. If two offers conflict, the terms shown with the offer you accepted apply.

Complaints

If something goes wrong, contact support first and describe the issue. If you remain unhappy, ask for your complaint to be reviewed and keep records of your chats and dates.

Changes

We may update these terms. Check them before you claim a new offer, because the version shown at that moment is the one that applies.